Application Management Services
When it comes to SAP support and solutions, precision and expertise are paramount. At Westrocon, we take pride in being an accredited SAP Platinum and United VARs Partner, ensuring that we not only meet but exceed the stringent requirements governing the knowledge and skill sets of our consultants involved in the customer support process.
United VARs is the leading alliance of SAP solution providers for the mid-market. Certified with the highest SAP Status as Platinum Partner, we count with the leading solution providers across the world to guarantee the best service and support for your international roll-out projects, ERP optimization projects and cross-border nearshoring.
SAP Platinum Partner
Countries /Global Presence
Consultants
International SAP Implementation Projects
Serving Customers Worldwide
International Collaboration
United VARs members have implemented over 300 international SAP implementation projects — and more than 8,000 joint projects.
Read more about United VARs success stories. Read Now
Are you looking for an SAP Best Practice Partner for Support?
Choose Westrocon
SAP Certified Partner Center Of Expertise
To ensure that SAP service providers can deliver the right SAP implementation and support expertise needed, SAP have introduced the SAP Partner Centre of Expertise (PCOE) Accreditation.
The scheme enables SAP support partners, like Westrocon to earn the official SAP PCOE certification through consistently delivering reliable support and great customer service for a range of SAP software solutions.
Benefits
Clients who choose to work with SAP PCOE-certified partners can expect higher quality, reliability, and support for their SAP solutions, which can ultimately lead to improved business performance and reduced risks.
Benefit from working with SAP PCOE-certified partners in several ways:
- Quality Assurance
- Access to SAP Expertise
- Timely Support
- Reduced Risk
- Compliance
- Efficiency
- Customized Solutions
- Long-Term Partnership
Our Methodology
Our Centre of Excellence, which is focused on customer support, has developed our own UFO methodology, which is focused on three pillars which ensure a long-term successful system operation at customers’ sites.
Part of our methodology is also the provision of suggestions for business improvements. We provide special pricing for implementation of those improvements as the efforts are beyond a certain threshold. Below that threshold, smaller improvements can be implemented via the bucket hours, which are typically part of a support and maintenance agreement between us and our customers.
SAP Expertise
To ensure that SAP systems run efficiently, it is natural to want assurance that the SAP services partner chosen has the right SAP expertise and experience.
Additionally, businesses should be confident that their SAP partners can handle any situation, promptly and effectively, to provide mission-critical SAP applications with optimal performance. Partner with us today, we're that partner!
Services We Provide
- Incident Management
- Problem Management
- Change Management
- User Adoption
- Request Fulfilment
- Proactive Event Management (Monitoring)
- Proactive Services for SAP Applications
- Training
- SAP Consulting and Advisory Services
- SAP BASIS (Business Application Software Integrated Solution) and Authorizations
Contact Sales: Juanita Botha -New Business Development Executive
